Services

PostgreSQL Support and Maintenance Services

Thorough and flexible PostgreSQL support

We offer total support service in everything from installation and settings calibration support, to questions regarding usage and settings while under development, to fine-tuning and software failure support.

We recommend these services to developers currently utilizing PostgreSQL to build their system, as well as to everyone in general operating PostgreSQL. The support contract period is one year, within which there is no limit to the number of inquiries the customer can make. Furthermore, we support not only PostgreSQL itself, but also any cluster software compatible with PostgreSQL.

SRA OSS has been working on PostgreSQL for years and will support you in your use of PostgreSQL with full preparation.

Here's what's different with SRA OSS, Inc. PostgreSQL support !

  • We support not only PostgreSQL itself but also any other high-availability PostgreSQL software, such as pgpool. Availability configuration is also included.
  • We offer thorough support in response to difficult inquiries, from database layout to programming, fine tuning, and data layouts -- as well as, and of course, installation and operation inquiries.
  • We aim to provide you with the best services based on our staffs¡Ç years of experience with PostgreSQL support since 1999.

Voices of our customers

I was very pleased with the promptness and responsiveness of SRAOSS. They listened to our unique needs and tailored a solution that worked well for ZEDO. I would recommend their services highly.

Joseph Jacob
CTO
ZEDO, Inc.

Details of Service (Outline)

Help Desk

Our support service is limited in regard to the following fields of inquiry.

Database server inquiries
Inquiries regarding the database server
Main elements of contrib tools
API, (libpq) JDBC, C, ODBC and PHP
Cluster software inquiries
Inquiries regarding cluster software

Operation Failure Support

Our service includes investigation of the cause of the failure and presenting a recovery plan. Recovery plan proposals primarily center on restoration and prevention procedures. However, in the case that software repair is the only solution, we will do our best to fix the software.

Support Menu

Service Menu Platinum Gold Silver
Price (one year) 2,000,000 yen
(tax excluded)
800,000 yen
(tax excluded)
400,000 yen
(tax excluded)
Price(one year)
pgpool-HA option
750,000 yen
(tax excluded)
300,000 yen
(tax excluded)
N/A
Price(one year)
Pacemaker/Heart
beat + DRBD
option
1,000,000 yen
(tax excluded)
400,000 yen
(tax excluded)
N/A
Incidents unlimited unlimited unlimited
Number of registered persons 20 4 1
Number of DB server nodes 20 4 1
Supported database software PostgreSQL V8.0 or later PostgreSQL V8.0 or later PostgreSQL V8.0 or later
Supported cluster software pgpool-II V2.0 or later
Slony-I V1.2 or later
pgpool-HA V1.3 or later
Corosync V1.2 or later
Heartbeat V3.0 or later
DRBD V8.3 or later
pgpool-II V2.0 or later
Slony-I V1.2 or later
pgpool-HA V1.3 or later
Corosync V1.2 or later
Heartbeat V3.0 or later DRBD V8.3 or later
N/A

Supported Platforms

PostgreSQL
Linux(x86/x86_64)
  • Red Hat Enterprise Linux AS/ES V4.0 or later version
  • CentOS V4.0 or later version
  • Debian V4.0 and newer
Windows
  • * Only NTFS is supported as the file system
  • Windows XP
  • Windows Server 2003
  • Windows Server 2008
  • Windows 7
  • Windows 2000
Solaris(SPARC/x86) Solaris9, 10
pgpool-II
Linux Same platforms specified by ¡ÈLinux support for PostgreSQL¡É section above
Slony-I
Linux Same platforms specified by ¡ÈLinux support for PostgreSQL¡É section above
pgpool-HA
Linux Red Hat Enterprise Linux AS/ES V4.0 or later version
CentOS V4.0 or later version
Pacemaker/Heartbeat + DRBD
Linux Red Hat Enterprise Linux AS/ES V4.0 or later version
CentOS V4.0 or later version

Please consult us about any platform which is not listed above.

Support Details

For further details regarding this support, please refer to "PostgreSQL Support & Maintenance Service Instructions (PDF Format / 90KB)". We have also prepared the following document: "Vendor Alliance Program" for the purposes of software vendors and application service providers outlining details other than those provided above. For further details, please inquire us at .

Application

Regarding estimates for the service, please contact us at . Please also consult us regarding older software versions or support for platforms not outlined here.

* DRBD is registered trademark of LINBIT Information Technologies GmbH.